Frequently Asked Questions
Everything you need to know about your Safelight Berlin experience.
What are your shipping times and costs?
We offer standard shipping across Europe within 3-5 business days. International shipping takes approximately 7-14 business days. Shipping costs are calculated at checkout based on your location and order weight.
Do you offer a warranty on electronic products?
Yes, all our electronic devices and hardware come with a standard 24-month manufacturer's warranty covering defects in materials and workmanship.
What is your return policy?
You can return any unused and unopened item within 14 days of receipt for a full refund. Please note that for safety and hygiene reasons, certain electronic components cannot be returned if the seal is broken.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products compatible with international voltage standards?
Most of our electronic products are dual-voltage (110V-240V). However, we recommend checking the specific product description for power specifications before purchase.